Troubleshooting

Sales are transmitted to us multiple times → Probably our sales tracking JavaScript snippet is installed multiple times.

The cookie lifespan is set to less than 90 days.

Gross values are transmitted to us instead of net values.

Shipping costs are transmitted as part of the revenue (please transmit those separately).

Sales tracking code is not installed on tablet or smartphone versions of your shop.

Tracking parameters are not carried over in internal redirections in your shop (e.g. from the desktop page to the mobile page).

The tracking code is installed, but no data is included in the tracking code.

IP address restrictions apply.