Troubleshooting

The same order is transmitted repeatedly to the same endpoint with the same partner key → Check for duplicate installations or repeated purchase events.

The clickID storage lifetime is set to less than 90 days. Depending on the integration this is either the moeclid cookie or the browser local storage.

Values are reported differently from what you agreed with your account manager: net (Netto) instead of gross (Brutto, including tax), or the other way round. Report all sales the way you agreed.

Shipping costs are transmitted as part of the revenue (please transmit those separately).

Sales tracking code is not installed on tablet or smartphone versions of your shop.

Tracking parameters are not carried over in internal redirections in your shop (e.g. from the desktop page to the mobile page).

The tracking code is installed, but no data is included in the tracking code.

IP address restrictions apply.